Syberfix Remote Computer Repair Software

The Syberfix Professional Repair Suite can be configured two different ways. One for office users that plan to provide all remote services from on single location such as home or office. The other is for users that want the flexibly to provide services from both home / office as well has when on the road from a laptop using an Internet hotspot.

We recommend that you install Syberfix Helpdesk Server and Database software on a PC that is used for critical business applications only and not an everyday multi use PC. Why? Syberfix is business software much like your business accounting system where you have critical data about your customers, financial information and related data that are essential to the operation of your business. Your customers data, support history, usage and related information is sorted in your database. If you lost this information it would that present a problem for you and your customers. This is why Syberfix recommends that you use a PC that is only used for critical business applications.

Syberfix allows you to service customers while on the road. There are 4 main modules to the Syberfix system that can function independently of one another. This benefits you as a technician because you can have the central module - Syberfix Helpdesk Server and Database software- running on a PC / Server at one location ( your office headquarters) and have the software your technicians use on a laptop at a another location. Your clients can request help anywhere in the world and this request is sent to your main switchboard - technician wherever they are. They can then use the Syberfix Technician or Manager software to connect to your switchboard and remotely service customers.



System Performance Requirements	Download	View Jpeg
Getting Started Guide	Download
Technician Guide	Download

Getting Started Tutorial		View this tutorial
Helpdesk Manager Tutorial		View this tutorial
Support Engineer Tutorial		View this tutorial
End-user Software Tutorial		View this tutorial

	CLICK HERE - To view Technical Support Frequently Asked Questions

APPLICATION	MINIMUM	RECOMMENDED

Helpdesk Admin Console	Pentium III ~500 MHz	Pentium III ~500 MHz
	128 MB RAM	256 MB RAM
	20 MB HDD	20 MB HDD
	Windows NT 4.0 SP6/2000/XP/2003 / Vista
Typically installed on an administrators workstation / Laptop


Support Engineer	Pentium III ~500 MHz	Pentium III ~500 MHz
	64 MB RAM	256 MB RAM
	20 MB HDD	20 MB HDD
	Windows NT 4.0 SP6/2000/XP/2003 / Vista
Installed on a technicians workstation / Laptop


Helpdesk Server Software / Data Base	Pentium II ~500 mhz	Pentium III ~500 mhz
	128 MB RAM	256 MB RAM
	100 MB HDD	150 MB HDD
	Windows NT 4.0 SP6/2000/XP/2003
THIS MODULE CANNOT BE INSTALLED ON A PC THAT HAS JOINED A DOMAIN.
We recommend that this module be installed on a workstation or server that has a hardwired connection. For optional performance use a dedicated PC or PC that has only business software installed.


Client Software	Pentium II ~300 mhz	Pentium II ~400 mhz
	64 MB RAM	128 MB RAM
	4 MB HDD	20 MB HDD
	Windows NT 4.0 SP6/2000/XP/2003 / Vista
Installed on customers workstation / Laptop

Note: Complete this form

Please download the Syberfix software and save it on your PC. To download the Syberfix software you will need to login in to your Syberfix Service Provider Portal. On the left side you will see "Downloads: Please choose "Complete Packaged Version 3.0 Syberfix Professional Software. Note: Your username and password was sent to you by email after you created your account.

Once you have successfully downloaded your software you will have to extract the archive file. Right click the archive, select your file extractor and extract the files. You should now have a folder with several files inside it for you to work with.
"Open the Folder" You will see several files, please click the "AUTORUN" file

Note: YOU MUST REBOOT YOUR PC AFTER INSTALLATION FOR YOUR SOFTWARE TO WORK

Located on your Desktop

Use the following information to connect to the Helpdesk Server

Host:	localhost	OR	IP address of the PC that where you installed the Syberfix Helpdesk Server software
Login:	admin	Default	You may change this login name at any time after registration
Password	admin	Default	You may change this password at any time after registration

Note: There are 2 parts to Step 11: Hardware ( part A) and software ( part B ) firewall configuration

Part A

Firewall users must designate and open a port on their Firewall to receive incoming service requests from customers and forward those request to the PC that the Syberfix Helpdesk Server Professional software was installed on.
BY DEFAULT PORT 133 or 7000 is used. Syberfix can be used with TCP or UDP protocol.

Part B

Windows XP Firewall Configuration

Windows XP Firewall Settings - If Syberfix Helpdesk Server Professional was installed on an Windows XP operating system you must add a port exception for the designate port

Helpdesk administrators can easily add a new user in the current helpdesk environment using the ‘Helpdesk Users’ feature. A new user can be added to any of the user groups (support engineers or helpdesk administrators) and to any tier within the support engineers group

Note:
When adding users to the 'support engineer' user group select the tier you would like to add a new user to .

Located on your Desktop

Enter your "Login information"

You must first purchase a pricing plan to before your software will function.

To select and purchase a plan click "Activate My Software" and login to your Service Provider Web portal to purchase.

You will receive an conformation email after your purchase and to notify you that your software has been activated successfully.

Note: THIS SECTION IS ONLY AVAILABLE TO YOU AFTER SUCCESSFUL PAYMENT OF A SERVICE PLAN

Click here to view available pricing options

Login to your Service Provider Web portal and create your account.

Enter your details of your profile.

Note: A valid credit card ( Visa or Mastercard ) must be stored on your profile for your profile to be listed

Note: SAMPLE ICONS - shown below

Note: After you have created your services click " My Account" and view your profile

Note: When you receive a payment from your customer you can view the transaction history

"Open the Folder" You will see several files, please click the "AUTORUN" file

Windows XP Firewall Settings - If Syberfix Helpdesk Server Professional was installed on an Windows XP operating system you must add a port exception for the designate port

COMPLETE